Shipping policy
Mystic Shay Tarot - Shipping Policy
Thank you for shopping with Mystic Shay Tarot! We want your experience to be as seamless as possible. Please review our shipping policy to understand how we handle the shipping of physical products.
1. Shipping Locations
We currently offer shipping Worldwide. If you are located outside of our shipping areas, please contact us to discuss potential shipping arrangements.
2. Processing Time
- Orders are processed within 1-3 business days from the time of purchase. Orders placed on weekends or holidays will be processed the next business day.
- Custom or made-to-order products may take from 7-10 business days to process.
3. Shipping Rates
- Shipping rates are calculated based on the weight and destination of your order. Rates will be displayed at checkout before you complete your purchase.
- We offer standard shipping.
4. Shipping Methods
- We use reliable carriers like USPS to ensure your order reaches you safely and promptly.
- Shipping times may vary depending on the carrier and your location. Please note that Mystic Shay Tarot is not responsible for any delays caused by the carrier or during transit.
5. Shipping Time Estimates
- Standard shipping typically takes 5-7 business days within the United States. For international orders, please allow 7-10 business days for delivery.
- Please note that shipping times are estimates and can vary depending on external factors such as weather, holidays, or customs processing.
6. Tracking Information
- Once your order has shipped, you will receive a tracking number via email so you can track the progress of your package.
- If you do not receive tracking information or have any issues with your tracking number, please contact us, and we will assist you in tracking your package.
7. Order Issues
- If your order is lost or damaged during shipping, please contact us immediately at Mysticshay@protonmail.com, and we will investigate the matter and work with the shipping carrier to resolve the issue.
- We will make every effort to ensure you receive your order in perfect condition, but please note that we cannot be held responsible for damages that occur during the shipping process once the package is with the carrier.
8. Incorrect Address
- Please ensure that your shipping address is correct at checkout. Mystic Shay Tarot is not responsible for lost or undelivered packages due to incorrect or incomplete address information.
- If you notice an error in your address, please contact us immediately to make any necessary changes before your order ships.
9. International Shipping (If Applicable)
- Duties & Taxes: For international orders, customs duties and taxes may apply, depending on your location. These fees are the responsibility of the buyer.
- Delays: International shipments may experience delays due to customs processing. Unfortunately, we do not have control over this process.
10. Customer Service
- If you have any questions or concerns regarding your order, shipping, or delivery, please contact us at Mysticshay@protonmail.com. We are here to help and want to ensure you have the best possible experience with Mystic Shay Tarot.
Thank you for choosing Mystic Shay Tarot. We appreciate your support, and we are committed to getting your order to you as quickly and safely as possible!